Frequently Asked Questions
Everything you need to know about our calibration processes, collection logistics, and technical standards.
Collection & Delivery
Our Own Transport Service
For regular customers, we offer free weekly collection and delivery using our own fleet in specific areas including Cheshire, Lancashire, Greater Manchester, Merseyside, and the West Midlands. This service is provided to business premises with adequate parking.
- • No packaging required
- • Insured against loss/damage
- • Request required in advance
Independent Courier Services
Outside our standard van routes, customers may arrange their own courier. Alternatively, Infinity Group can arrange an independent courier collection and return for regular customers. Please contact us for a current price for courier services based on your location and equipment weight.
Insurance Note: While our own transport is insured, items sent via third-party couriers are not covered by our policy. Please ensure your equipment is adequately packaged and insured independently.
Turnaround & Subcontracting
Standard Lead Time
For items calibrated in-house, we aim for a 5 working day turnaround. Urgent emergencies can be expedited upon request whenever possible.
In-House Expertise
The vast majority of our work is performed in-house by Infinity Group technicians. Subcontracting is only used for specialized items outside our immediate scope.
We do not subcontract work without the knowledge of our customers, ensuring full transparency in every results set.
Intervals & Reminders
Defining Intervals
Per quality standards, calibration intervals are determined by the customer. Our database defaults to a 12-month setting unless a specific note is provided with the equipment.
Monthly Calibration Recalls
We issue monthly recall notices to help you manage your inventory. Overdue reports can also be provided upon request to ensure your site remains compliant.
Adjustments & Failures
Minor Adjustments
Standard minor adjustments and basic repairs (such as burr removal) are typically included within the service at no extra cost.
Failure Notices
If equipment fails, we issue a notice detailing the failure. Customers can then choose to repair, replace, or scrap the item. We wait for your instruction before proceeding.
Batteries & Fuses
Common batteries and fuses are usually replaced during calibration. For high volumes or specialized components, please contact us for quotation.
Instructions & Payments
Purchase Orders (PO)
We require an official PO or written instruction to proceed. For large contracts, we recommend a "Call Down" PO (e.g., for 1 year) to streamline routine work and repairs.
Payment Methods
- Credit account invoicing
- Card payments over the phone
- Pro-forma invoicing
Inventory Management Solution
Our IMS gives you instant web access to your calibration records, digital certificates, and complete history. Contact us to activate your secure account access.
Critical Requirement Notice
We process over 1,000 items per week. If you have specific requirements, please put a clearly written note with the items when you send them to Infinity Group. Physical notes attached to instruments are the most reliable way to ensure your specific needs are met.